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Bayles222

My 2018 1lt Polo has a cluth failure. 11 months old and only 6800 miles and VW say the clutch is not under warranty. The dealership want £700 up front to check.

Is this right ????

 

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dvderlm

Clutch is a wear item, but such early failure is unusual. 

I'd expect 50,000 to 100,000 miles.

 

Bought new?

I'd get in touch with your nearest Citizens Advice Bureau and check your rights before 12months are up.

 

https://www.moneyadviceservice.org.uk/en/articles/your-rights-if-something-is-wrong-with-your-car

has a summary.

Edited by dvderlm

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Jim1500

Yeah that doesn't sound right, that should be covered under warranty I'd have thought!

 

A mate had clutch/flywheel issue with a citroen at around 40k and it was covered as car was only just over 2yr old. They did sting him though as they said the clutch was at fault not the flywheel but they  didn't recommend changing one without the other so he'd to pay for the flywheel £400ish 😮

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kiran_182

Basiacally 700 is to do the job, they have to fo 95% of the job anyway to check so putting a new one on is the easy part

 

Theyll probably still hit you for vat on that too

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caretakerplus

Welcome to the Forum.

 

I can understand what your dealer is saying, as a clutch should last for much longer that that. Quite often, rapid clutch wear is due to 'pilot error' - the habit that some drivers have of 'riding' the clutch, and/or slipping it it when moving off or manoeuvring.

If you have had long clutch life in previous vehicles that you have owned, then it is likely that you do not have these bad habits, but it may be difficult to convince your dealer of this fact.

 

You don't really say what you mean by 'failure' - does the clutch slip, or is it difficult to engage a gear from stationary? If it is the latter, it is almost certainly a fault with the clutch itself, or it has become contaminated with oil leaking from either the engine or the gearbox - if this should be the case, obviously any oil leak needs to be rectified as well. Providing that too much oil hasn't been added, that work should definitally be covered by warranty ( as should a really bad oil leak that is causing the clutch to slip)

 

If you know of a trusted local garage, or a VW specialist (NOT a VW dealership), it might be a good idea to ask them for an opinion as to what the problem is, after which you will be better armed to tackle your dealer and attempt to have the work done under warranty, if they still won't play ball, a letter (rather than an email) to Volkswagen UK might help resolve the issue.

 

Regards

 

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